Terms and Conditions

These site terms explain the main rules that apply when you access or use Global Poker’s website, create or use a player account, play games, take part in promotions, purchase Gold Coins, receive Sweeps Coins, or request prize redemptions. They’re meant to set clear expectations for both you and the operator, including what you can do on the platform, what you’re responsible for, and what Global Poker may do to protect the service and its players.

By visiting the site, registering an account, or continuing to use any Global Poker services, you’re agreeing to follow these conditions of use. If you don’t agree, you should not create an account or use the platform.

What these service terms cover (and what they don’t)

These rules apply to your use of the website and related services, including gameplay, promotions, account features, and payment or redemption functions that Global Poker makes available from time to time.

They don’t replace specific rules for a particular promotion, tournament, or feature. Where a promo, game, or sweepstakes rule has extra requirements, those additional requirements apply alongside these site terms.

Who can use Global Poker

Global Poker is intended for adults only.

You must be of legal gambling age in the place where you’re located when you access the platform and when you play. It’s also your responsibility to make sure that using online casino-style games or sweepstakes promotions is lawful in your jurisdiction.

Access may be restricted in certain locations, and availability can change. For example, Sweeps Coins promotions are not available in a number of states, including California, Connecticut, Delaware, Idaho, Louisiana, Michigan, Mississippi, Montana, Nevada, New Jersey, New York, Tennessee, Washington, and West Virginia, and those restrictions may be updated over time.

Account registration basics you should know

Creating an account means you agree to provide accurate, current information, and to keep it updated if it changes. This typically includes details such as your name, email address, and other information needed to operate the service and support verification.

Accounts must be registered in your own name. Using someone else’s identity, creating an account on behalf of another person, or misrepresenting your personal details can lead to limits being placed on the account, including suspension or closure.

Global Poker may limit the number of accounts each person, household, device, or payment method can use. If multiple accounts are detected where they are not allowed, the operator may restrict access to promotions, gameplay, or redemptions while the situation is reviewed.

Identity checks and verification requests

To help meet age, identity, and anti-fraud requirements, Global Poker may ask for documentation or information to confirm details such as:

• Identity and age
• Address or location
• Ownership of a payment method
• Account security details or activity history

Verification may be requested at registration, before a promotion is applied, before certain transactions are processed, or before a redemption is approved. If requested information can’t be provided, or if the details don’t reasonably match the account, access to some services (including Sweeps Coins features and redemptions) may be limited while the review is completed.

Your player account: personal use, security, and responsibility

You’re responsible for keeping your login details confidential and for all activity that occurs through your account. If you think someone else has accessed your account, you should contact support as soon as possible.

Player accounts are personal. They can’t be shared, transferred, sold, or used by someone else - even if that person is a friend or family member. Using the account “for” another person (including playing on their instructions) is also not permitted.

Purchases, redemptions, and account balances (what to expect)

Global Poker may offer ways to purchase Gold Coin packages and may offer Sweeps Coins through promotions and free methods. Payment methods, processing steps, verification requirements, limits, fees (if any), and availability can vary by location and may change.

Supported payment options may include ACH, Visa, MasterCard, and gift cards, but not every method is available to every player at all times. Purchase activity may be reviewed to help prevent fraud, chargeback abuse, or unauthorized use.

Redemption requests may also be reviewed before approval. Reasonable checks can include identity verification, confirmation of eligibility, and review of gameplay or account activity linked to promotions. If a balance appears incorrect due to an error or technical issue, Global Poker may correct it in a fair and reasonable way (see “Errors and technical issues” below).

Promotions and bonus terms: read the offer details

Promotions, bonuses, free entries, and other offers can have extra rules that apply only to that offer. Before participating, it’s smart to review the specific promotion terms, including eligibility and deadlines.

Common promo conditions may include:

• Eligibility requirements (including location restrictions and verification status)
• Wagering or playthrough requirements (for Sweeps Coins promotions, a 1x playthrough is common, and the operator may apply higher playthrough requirements in some cases, up to 20x, at its discretion)
• Time limits or expiration dates (for example, Sweeps Coins may expire 90 days after your last login)
• Game restrictions or contribution rules
• Limits on how an offer can be claimed, combined, or repeated
• Redemption thresholds (for example, a minimum of 50 eligible Sweeps Coins for cash prize redemptions, and 10 Sweeps Coins for gift card redemptions)

Global Poker can change, pause, or end promotions, and it may refuse to apply an offer where it reasonably believes the terms weren’t met or the offer has been misused.

Game access isn’t always guaranteed

The platform aims to make games and features available, but access can be affected by location, device compatibility, internet connection, maintenance, updates, third-party outages, or other technical issues.

Games, promotions, and features may be added, removed, suspended, or limited. This can include certain poker variants, casino-style games, tournament formats, or promotional mechanics. Global Poker doesn’t promise that any particular game, feature, or payment method will always be available.

Fair play rules and prohibited behavior

Global Poker is built around fair participation. You agree not to use the site in a way that undermines game integrity, the promotional system, or the experience of other players.

Prohibited conduct may include:

• Using the site for unlawful purposes
• Fraud, attempted fraud, or providing false information
• Collusion or coordinated play intended to gain an unfair advantage
• Chargeback abuse or misuse of payment methods
• Bonus abuse, including using multiple accounts or other tactics to claim offers improperly
• Attempts to manipulate games, results, promotions, or platform systems
• Using bots, scripts, or unauthorized software tools that automate play or interfere with the service
• Allowing another person to access or use your account

If you’re unsure whether a specific tool, behavior, or setup is allowed, it’s safer to ask support before using it.

When Global Poker can limit service or take action

To protect the platform and comply with operational requirements, Global Poker may take reasonable action when it believes rules have been broken, verification is incomplete, or misuse has occurred. Actions can include refusing service, limiting access to certain features, restricting promotions, pausing transactions for review, freezing a balance while investigating, or closing an account.

Any action taken will depend on the circumstances, including the nature of the issue, the account history, and what information is available during the review.

Errors, mistakes, and technical issues

No online service is perfect, and issues can occur. This may include display errors, game interruptions, incorrect prize or bonus displays, balance miscalculations, pricing mistakes in Gold Coin packages, or malfunctions that affect a session.

Where an obvious error occurs, Global Poker may correct the error and address related consequences in a fair and reasonable way. That can include adjusting an incorrect balance, canceling an affected transaction, voiding results that were clearly caused by a malfunction, or reapplying a promotion when appropriate under its terms.

Responsible gaming and player protection

Global Poker is meant to be entertainment, not a way to make money. Only play with what you can afford to lose, and take breaks when needed.

Responsible gaming tools or account restrictions may be available in certain situations. If you want help managing play habits, reaching out early is encouraged.

Intellectual property and permitted site use

Global Poker’s website content - including design elements, logos, text, original graphics, software features, and other materials - belongs to the operator or its licensors and is protected by intellectual property laws.

You may use the site for personal, lawful purposes connected with your account. You may not copy, reproduce, republish, distribute, or commercially exploit site content without written permission, unless the law clearly allows it.

Third-party providers and linked services

Some parts of the experience may rely on third-party services, such as game providers and payment tools. Global Poker’s game catalog may include content from providers such as GGames (Gamevy), NetEnt, Relax Gaming, and Slotmill, and the availability of specific titles can change.

The platform may also include links or integrations that are controlled by third parties. Those services may have their own rules, availability limits, and downtime outside Global Poker’s control.

Limits on liability (plain-English version)

Global Poker is not responsible for losses or damages caused by events outside its reasonable control or by circumstances such as:

• Service interruptions, delays, or outages
• Device issues, unsupported systems, or user-side configuration problems
• Internet connectivity failures
• Third-party provider outages (including payment services)
• Mistakes caused by incorrect information you provided
• Unauthorized account access where you didn’t take reasonable steps to protect your login details
• Force majeure events (events that can’t reasonably be anticipated or controlled)

Nothing in these terms limits rights that cannot be limited under applicable law.

No guarantees about uninterrupted service

The website, games, and services are provided on an “as is” and “as available” basis. Global Poker can’t guarantee uninterrupted access, constant availability, or error-free operation, and occasional maintenance or technical issues should be expected.

Updates to these conditions of use

Global Poker may update these site terms from time to time to reflect changes in the service, operational requirements, or legal and compliance needs.

The latest version posted on the website applies from the date it’s published, unless a different effective date is stated. Checking this page periodically is the best way to stay current.

Other policies that may apply

Depending on how you use the platform, additional policies may apply alongside these terms. These can include the site’s Privacy Policy, Cookie Policy, Responsible Gaming information, promotion-specific rules, and any verification or anti-fraud related policies published on the website. Where available, review those pages before participating in promotions or requesting redemptions.

Contact Global Poker support

Questions about these terms, your account, promotions, purchases, or redemptions can be directed to support through the official channels. The current published support email is support@globalpoker.us.com, and chat support may also be available on the site.

These platform rules are here to protect players, set fair expectations, and support a consistent experience across gameplay, promotions, and redemptions. Continued use of Global Poker means you agree to follow the latest version posted on this page.